Shipping & Returns

 

1. Shipping

 

Orders are shipped Monday to Friday, excluding Swiss public holidays. If placing an order on the weekend or a Swiss public holiday, your order will be processed the following business day. Even though we try to ship as soon as possible, it may take up to three business days to process and ship your order.

 

You will receive your tracking number as soon as your order is shipped.

 

The shipping of the goods is made to the shipping address specified by the customer in the order processing. Notwithstanding this, when using PayPal as payment service the shipping address deposited at PayPal at the time of payment will be used as your shipping address. If our shipping carrier is unable to make delivery to you due to a wrong address or moved without notifying us, and the package is returned to us, it will be the customer's responsibility to pay the shipping fee to reship the order.

 

We ship with Swiss Post and Swiss Post GLS. Shipping rates vary based on weight and distance and are added at check out. The table below shows shipping rates for parcels up to 5 kg. The shipping times stated below are transport times only and are to be understood as indications. They refer to working days and do not include the time effort at customs for international orders.

 

Switzerland, Liechtenstein	9 CHF	1-2 days
Belgium, Germany, Luxembourg, Netherlands	30 CHF	2-3 days
Austria, Denmark, France, Vatican City, Italy, Monaco, San Marino, United Kingdom	37 CHF	2-6 days
Bulgaria, Czechia, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden	49 CHF	3-6 days
Albania, Andorra, Bosnia & Herzegovina, Croatia, Cyprus, Faroe Islands, Gibraltar, Greece, Iceland, Kosovo, North Macedonia, Malta, Montenegro, Serbia, Turkey	69 CHF	4-9 days
Rest of world	75 CHF	3-20 days

 

Free shipping is offered for orders above 100 CHF for national orders and above 250 CHF for international orders.

 

We ship the goods in a common shipment, even if you have ordered items with different delivery times unless we have made a different agreement with you. The delivery time in this case is determined by the article with the longest delivery time. Is one of the ordered products out of stock, the company informs the customer accordingly and, unless otherwise agreed, makes a partial delivery.

 

International orders for private clients are shipped “DDP” meaning that the client does not incur additional cost upon arrival. International orders for business clients are shipped “DAP” and will be subject to import taxes, customs duties, and fees levied by your country’s customs department upon arrival (check your local rates for more details). These charges are not included in the international shipping fee.

 

If your products were damaged during shipment, please document the package and its contents taking photos and contact us at info@mynicenails.shop. We will contact the carrier and your damaged products will be replaced.

 

We cannot be held liable (including, without limitation, compensation for damages, withdrawal rights, or similar) for any delays in shipping due to the carrier failing to meet its guaranteed shipping time.

 

We cannot be held liable for packages where tracking information states that the package has been delivered but you did not receive it. In such case, you will have to contact the carrier.

 

2. Returns

 

You may return any unopened merchandise in its original condition (unused, original packaging, resalable) within 14 days of receipt.

 

If the product is already defective when opened, we need reasonable evidence of the issue. Please take photos and send them to us via email to info@mynicenails.shop for our review. For every such complaint, we have the right to inspect and review the rejected goods. If the product is found to be defective, then a full refund or replacement of the item will be granted.

 

Rights with regards to defectiveness can not be claimed if defects occur for reasons caused by the customer, for example due to improper or unreasonable use, failure to consume the product in the specified period of time, improper storage, use of unsuitable accessories, failure to refer to the operating instructions or instructions of use, faulty assembly, faulty commissioning, faulty treatment or incorrect installation, or natural wear. In such cases, there will be no refund nor replacement.

 

We have made every effort to display the colors of our products on the site as accurately as possible. However, due to the calibration of your own screens we cannot guarantee that the colors chosen will match your screen. Therefore, returns due to color issues (deviations from expectations) can not be accepted and will not be refunded.

 

We reserve the right to remedy defects by replacing the defective part or the whole delivery. The customer shall grant the vendor necessary and reasonable time to do so.

 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Do not return products without contacting us in advance. To request a return, please contact us by email at info@mynicenails.shop, giving following information (which we need in order to be able to handle your return request):

• Full name
• Address
• Phone number
• Order number
• Reason for returning the merchandise
• Photos (in case of damage, defectiveness, etc.)

 

Do only return merchandise after accordance with regards to eligibility for return and type of compensation (refund vs. replacement).

 

In case of eligibility for return and expressed wish for refund, you will receive full refund (excl. shipping) within 30 days of receiving the returned products.

 

Returns must be sent to: My Nice Nails Ltd., Nettie-Sutro-Strasse 9, 8046 Zurich, Switzerland.

 

Shipping cost for returns (including any cost for transportation insurance) are under responsibility of the returning party. Please retain proof of postage in order to provide evidence that you have returned the merchandise as we cannot accept liability for returned goods lost in transit.

 

There are no extra shipping charges for the delivery of replacement items provided that all the reasons and conditions for replacement mentioned above are fulfilled.

 

 

Last update: 24 May 2021