Shipping & returns (FAQs)

Do you have a Shipping & Returns policy?
Yes. Please refer to our “Shipping & Returns” policy.

Do you ship internationally?
Yes. We ship to every country in the world!

Do you offer free shipping?
Yes. Free shipping is offered for orders above 100 CHF for national orders and above 250 CHF for international orders.

What kind of communication and information do you provide after order placement?
After you have placed an order on our website, you will receive an order confirmation email that will be sent to the email address you provided during the order placement. The order confirmation email includes the order number and all the order details. Once your order ships, a shipment confirmation email will be sent. The shipment confirmation email includes the shipping tracking number and the order details.

How long will it take to ship my order?
Orders placed before 2:00 PM CET will be shipped, under normal circumstances, on the same day (except on weekends or Swiss public holidays).

How can I track my order?
Once your order ships, a shipment confirmation email will be sent. Please allow 1-4 days for the tracking information to show. If there is a problem with your tracking number or package delivery, please contact the carrier directly prior to contacting us.

Do you have detailed information about shipping cost and delivery times?
Yes. Please refer to our “Shipping & Returns” policy.

Will I have to pay custom taxes?
International orders for private clients are shipped “DDP” meaning that the client does not incur additional cost upon arrival. International orders for business clients are shipped “DAP” and will be subject to import taxes, customs duties, and fees levied by your country’s customs department upon arrival.

I did not receive my order - who do I need to contact?
Once your order ships, the carrier assumes responsibility for your order. We cannot be held liable for packages where tracking information states that the package has been delivered but you did not receive it. In such case, you will have to contact the carrier prior to contacting us.

I received a damaged product - how to proceed?
Please refer to our “Shipping & Returns” policy.